Privacy policy
Here you can learn which details the forms collect, how they are stored and how Pflegeklar uses them.
Email for contact and privacy enquiries:
info@pflege-klar.ch
Phone, WhatsApp and SMS:
+41 76 228 61 03
Please only provide information about another person with their permission.
Pay check: consent and estimate
By selecting “Start now”, you consent to the processing of your information, including health data, to handle your enquiry and contact you.
Pflegeklar uses your contact details, answers and information about care activities to handle your enquiry personally and contact you. Care information may reveal information about health. The consent version and the time of the enquiry are recorded.
Submitting the form does not create an employment contract or subscribe you to a newsletter. Any later sharing with a Spitex partner will be discussed with you separately.
Non-binding. Pay depends on confirmed care hours and the agreed hourly rate. The displayed range is initial guidance based on your entries and does not guarantee employment or a particular salary. You can request a personal assessment even if no amount is displayed.
Your protected client dossier
The dossier helps prepare and organise your Spitex registration. It may contain contact and address details, an optional IBAN, details of the person receiving care, insurer, contact persons, optional support needs and document copies. The consent version and submission time are recorded.
Your dossier is encrypted in transit and in storage. We handle your details confidentially under Swiss data protection law.
Only authorised Pflegeklar staff can review your dossier. A Spitex partner receives authorised details and copies only after your consent and our review. Without a named partner, the dossier stays with Pflegeklar; later sharing requires separate authorisation. Dossier contents are not used for advertising or AI analysis.
Your consent when submitting
By submitting, you confirm that you are authorised to submit for everyone listed. With your consent, Pflegeklar reviews the details, including health data, to prepare registration. If a Spitex partner is named in the dossier, you also agree to sharing with that partner for registration. Without a named partner, later sharing requires separate authorisation.
Contact Pflegeklar for access, correction, withdrawal or retention questions. You can withdraw and delete your dossier in the portal. Copies already lawfully saved by the Spitex partner remain subject to its privacy and retention obligations. info@pflege-klar.ch
Who is responsible?
For contact and privacy enquiries, reach Pflegeklar at info@pflege-klar.ch. The operator’s full identity still needs to be added. See the legal notice for the current status. These notices will be completed with full operator and service provider details before public operation.
Legal notice ↗Which details are stored?
When you submit the situation check, your name, email address, phone number, contact preference, answers and selected activities are stored on the server. A Red Cross course enquiry stores your first and last name, email address, phone number, contact preference and course preference; no questions about your care situation are asked. The contact form stores your name, email address, optional phone number, topic and message. The enquiry ID, processing status, consent version and timestamp are also recorded. Before submission, your entries remain in the browser’s working memory.
Schon Angaben zu Pflegetätigkeiten können Rückschlüsse auf die Gesundheit zulassen.
How are the details used?
The details are used to handle your family care enquiry, Red Cross course advice request or general contact enquiry. An enquiry is submitted only with your explicit consent. There is no automatic outreach, partner sharing or newsletter subscription.
Who can access the data?
Enquiries are stored centrally for Pflegeklar. Only approved Pflegeklar administration accounts can access and edit them. Visitors do not need an account to submit a form. Internal notes, assigned staff, partner assignments and callback appointments may be added for processing. Administration uses ChatGPT sign-in. Hosting, the database and public website images are provided through OpenAI Sites and Cloudflare infrastructure. Exclusive data storage in Switzerland is not guaranteed.
Before the public launch, the providers, recipients, processing locations and any international transfers must be specifically disclosed, with appropriate safeguards. Any sharing with Spitex partners must also be transparently explained and set up in advance.
Your contact preference
Your preferred contact method is saved. Pflegeklar follows it where possible, but may also use email or phone. WhatsApp or SMS are only planned if you choose the relevant channel.
Newsletter, chat and social media
Newsletter sign-up is separate from the check and requires its own consent. We store the email address, consent version, sign-up time, processing time and subscription status. Automatic confirmation emails and newsletter delivery are not connected yet. To unsubscribe, please use the contact form and select “Newsletter”. Configured external newsletter, chat and social media links open the respective services, whose own privacy policies apply. Clicking on the check does not subscribe you to advertising.
Information about browser storage and external links can be found in the cookie information.
cookie information ↗Retention, access and deletion
Authorised staff can correct, export or delete details. Administration actions are logged with the account, time, action and record ID. Short-lived hashed identifiers are used to limit abusive form submissions. No automatic deletion period has been configured yet. Specific retention periods are set by the operator. For access, correction, deletion or withdrawal, write to info@pflege-klar.ch.
Further information about the duty to inform is provided by the Federal Data Protection and Information Commissioner (FDPIC) ↗.
Federal Data Protection and Information Commissioner (FDPIC) ↗Team chat and WhatsApp
Team-chat messages are stored in our protected system so authorised staff can reply. An essential cookie connects your browser to the conversation. Please do not send confidential details or identity-document copies. The automated AI chat is disabled.
The WhatsApp button opens Meta’s separate service. You choose what to send there. Our chat history is not transferred. You can use our contact form instead.
Email delivery and internal handling
Pflegeklar may use Resend to deliver emails. The recipient address, message content and technical delivery information are processed for this purpose. Newsletters contain an unsubscribe link; unsubscribes and delivery problems are taken into account for future messages. Internal notifications about new enquiries contain a protected link and no care-related answers.
Authorised team members handle enquiries using conversation notes, partner assignments and progress status. Technical service logs contain no chat text and are removed on the next maintenance run after 30 days. Private backups may contain customer data and website images; Pflegeklar limits their retention.
Resend privacy informationYour privacy choice
We store your privacy choice in this browser for up to 180 days. You can change it at any time through Cookie settings in the footer. Essential login, security and language functions remain available. Hosting and security logs may contain technical connection data.
Visitor statistics, location measurement, individual step tracking and Google and TikTok advertising measurement are disabled.
Meta: Facebook and Instagram
Only with your consent, we record page visits with Meta Platforms Ireland Limited as the standard event PageView, and reaching the final check page as Lead. Lead does not mean that you submitted an enquiry. For Lead, the Meta Pixel and optional server connection share an event ID to prevent double counting. Automatic events remain disabled.
We do not transmit contact details, check answers, salary estimates, chat content or documents. We transmit the event name, time, a random event ID for Lead, the public page address without additional data, IP address, browser information and any existing Meta browser identifier. Meta may set cookies, link this data to your account and process it in the United States.
Without consent and on protected pages, the pixel is not loaded. Withdrawing consent in cookie settings stops further events and pending server transmissions from this browser. Accessible Meta cookies are removed and browser privacy signals respected. Previously sent data is not automatically deleted at Meta. Pending transmissions expire after 24 hours; technical delivery records after 30 days.
Meta privacy policyEmbedded videos
The SRF report is embedded via YouTube. The video preview comes from our website; a connection to YouTube (Google) is only established when you click “Play SRF video”. Your IP address and browser information, among other data, may then be transmitted. We use YouTube’s privacy-enhanced mode. YouTube may use cookies or similar storage technologies during playback. Processing may take place outside Switzerland. This does not change your choice about our visitor statistics.
Privacy at Google and YouTube